Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY
BEFORE USING THIS WEBSITE.



All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Payment by check
Please note that payment by check takes longer then credit card order. Will need at least 2 weeks till check will be cleared and we will be able to ship your order.

Shipping
We do our best to process your order as soon as possible. All ALEKOŽ products and all orders from our web site are shipped from our Seattle WA warehouse within 1-2 business days by FedEx, UPS, US Postal Service carriers. Buyer is responsible for all charges and payments of all customs clearance fees, duties and taxes, if any.

LTL Shippping
We keep the right to use any freight service we prefer. Customer is responsible to check package on delivery and make a note with the freight company on the delivery receipt if there was any damage on delivery.
PLEASE NOTE THAT IF THERE WAS NO MARK OF DAMAGE AT FREIGHT PAPERWORK ON DELIVERY WE ARE NOT RESPONSIBLE FOR ANY DAMAGE.

Instruction on receiving damaged product by freight:
1. When you received product by freight check it and make sure it is not damaged.
2. If product is damaged you can refuse the shipment, but you will need to indicate damage on freight company's paper that it is refused because of damage.
2.1. Contact us with your order number and request a replacement, which will be processed right away.
3. If product is damaged and you accepted it you can request money for repair (damage has to be noted).
3.1. If repair cost do not exceed $150, just call us, provide requested proof of damage and we will refund it to you, refund amount will be determined according to the level of damage.
3.2. If you think that repair cost will be more then $150 and you want to get a replacement you will need to call us and provide needed photos that will be requested by our customer service (it has to be a good quality picture that shows whole set of gates, and few pictures that would show damage). Your replacement will be processed right after we will receive needed pictures and paperwork. It will take 24 to 72 hours to ship a replacement after we received needed pictures.
Please note that we will need some time to check BOL(bill of lading) paper work to confirm that damaged has been noted on it before we can process any refund or replacement of the damage.

If shipping and billing addresses are different
We do ship to alternate shipping addresses, but we have very strict policies to prevent credit card fraud. For us to ship to a different address than your billing, we need you to add that address as an "alternate shipping address" with you credit card company. It is a simple process (should only take a matter of minutes) that allows us to call your issuing bank and verify that the real card holder has verified this as a valid shipping address.
We have consulted and worked with many major credit card issuers to establish this policy. Together we have determined this is one of the simplest and most effective ways to help prevent credit card fraud.
This policy has actually prevented hundreds of potential fraud attempts since we implemented it. We have even been able to assist in apprehending credit card thieves.

30-Day Money Back Guarantee
At WholesaleGateOpener.com we stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you're not completely satisfied within the first 30 days of delivery of the product, we'll refund your money (less shipping & handling).

Returns

1. Contact Customer Service - In order to receive a refund, it is critical that you have a Return Authorization Number to ensure that your refund is credited to the correct account. Send us e-mail within the first 30 days of delivery of the product, and one of our Customer Service Operators will send you a Return Authorization Number (valid for 7 days) along with return instructions.

2. Package Your Item for Return - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging, and remember to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (less shipping & handling). Save you packaging! All returns need to be in original packaging to avoid 20% restocking fee. If you want to cancel an order and item was already been shipped, shipping will be non refundable, if was a free shipping 20% restocking fee will be applied.

3. Label Your Package - To receive the fastest credit possible, please write "Return" on your package. You MUST fill out return authorization form and include it in the package with the return. A Return Authorization Form is required for us to be able to refund your purchase price. Shipping cost has to be covered by the buyer. We do not pay for the return shipping(that means we do not pay for the shipping from customer to us in any case). We stand behind our product and will be happy to replace any of your part during warranty, but shipping cost to send part back to us for replacement should be covered by the buyer. Customer should return product in order to get a replacement.

4. Secure Your Package - We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS Certified Mail, UPS or FedEx. The return must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we can not issue a credit or refund for any item that is damaged, lost in shipping, or sent COD.

5. Receive Your Refund - Credit card purchases will be refunded to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. WholesaleGateOpener.com will issue a refund check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Refunds are for complete purchase price, but do not include shipping & handling charges. In case of price chain after placing the order refund of the difference will not be provided.

PLEASE ALLOW US UP TO 2 WEEKS TO PROCESS YOUR RETURN, AND UP TO 30 DAYS FOR REFUNDS. We will always do our best to process your return and issue your refund as quickly as possible.

Warranty

ALEKOŽ products come with a standard two year limited warranty.
ALEKOŽ products are warranted by the manufacturer against defects in materials and manufacturer workmanship for a period of two year from the date of purchase provided the recommended installation procedures have been followed. After the two years warranty has expired, WholesaleGateOpener.com will not provide the additional coverage for an extra cost. Contact us for more details.
In the case of product failure due to defective material or manufacturer workmanship within two years of the warranty from the date of purchase, the product will be repaired or replaced (at our option) at no charge to the customer (excluding shipping and handling charges).
Verification of the warranty period requires copies of receipts or other proof of purchase. Please retain these records because it is not our responsibility retain this information.
For warranty service please contact our customer service department via e-mail sales@wholesalegateopener.com.
We will be glad to help you.
In order for us to provide you with proper assistance please follow these simple:
First - Determine the warranty period.
Check the date of the purchase and make sure the product was purchased from our web site.
Second - Contact us and ask for diagnosis and recommendation.
Third - Order the replacement part. If the product is under warranty, faulty part is replaceable and small sized we will send replacement part as soon as possible. If not please obtain RMA number and ship us the faulty part or product for replacement or repair. We will repair or replace it at our discretion and will ship back to you. Shipping cost have to be covered by the buyer. We do not pay for the return shipping.

Advanced Replacement
Pay for the replacement part first, you will be refunded after you return the non-working part (excluding shipping and handling charges). Shipping cost have to be covered by the buyer. We do not pay for the return shipping. RMA number needs to be obtained before shipping faulty part back.
The manufacturer and WholesaleGateOpener.com will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or the reinstallation of those parts after repair. Any components that are not factory specified (i.e. battery and transformer) will void the warranty. This warranty shall be considered void if damage to the product(s) was due to improper installation or use, connection to an improper power source, or if damage was caused by lightning, wind, fire, flood, insects or other natural agent.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.WholesaleGateOpener.com. The collective work includes works that are licensed to www.WholesaleGateOpener.com. Copyright 2003, www.WholesaleGateOpener.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.WholesaleGateOpener.com or purchasing www.WholesaleGateOpener.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.WholesaleGateOpener.com or to purchase www.WholesaleGateOpener.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.WholesaleGateOpener.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of www.WholesaleGateOpener.com used in the site are trademarks or registered trademarks of www.WholesaleGateOpener.com

Warranty Disclaimer
This site and the materials and descriptions on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.WholesaleGateOpener.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.WholesaleGateOpener.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.WholesaleGateOpener.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
www.WholesaleGateOpener.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.WholesaleGateOpener.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.WholesaleGateOpener.com product is mistakenly listed at an incorrect price, www.WholesaleGateOpener.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.WholesaleGateOpener.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.WholesaleGateOpener.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.WholesaleGateOpener.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
www.WholesaleGateOpener.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.WholesaleGateOpener.com.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.WholesaleGateOpener.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.WholesaleGateOpener.com products) must be commenced within one (1) year after the claim or cause of action arises. www.WholesaleGateOpener.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.WholesaleGateOpener.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.WholesaleGateOpener.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.WholesaleGateOpener.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.WholesaleGateOpener.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.WholesaleGateOpener.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.WholesaleGateOpener.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless www.WholesaleGateOpener.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.WholesaleGateOpener.com may link to sites operated by third parties. However, even if the third party is affiliated with www.WholesaleGateOpener.com, www.WholesaleGateOpener.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.WholesaleGateOpener.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.WholesaleGateOpener.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Payment by check
Please note that payment by check takes longer then credit card order. Will need at least 2 weeks till check will be cleared and we will be able to ship your order.